Summer Bank Holiday

Make sure you’re up to date on our opening hours this Summer Bank Holiday and how to get in touch with us.

At risk of becoming homeless

If you are experiencing a housing problem which could lead to you becoming immediately homeless, please contact Cheshire West & Chester Council on 0808 175 3595 (option 2).

Reporting somebody sleeping rough

If you would like to report a concern about somebody sleeping rough, please contact Cheshire West & Chester Council on 0300 123 7035.This freephone line will be available 24 hours day throughout the Bank Holiday and will not be closed.

Getting in touch with us

During the Bank Holiday you can get in touch by submitting a web form by clicking here or emailing If you get in touch when we are closed on Monday 28 August, we will pick up your enquiry on our return.

Our normal opening hours will commence from Tuesday 29 August at 9am.