Christmas Closure

Make sure you’re up to date on our opening hours this Christmas and how to get in touch with us.

At risk of becoming homeless

If you are experiencing a housing problem which could lead to you becoming immediately homeless, please contact Cheshire West & Chester Council on 0808 175 3595 (option 2).

Reporting somebody sleeping rough

If you would like to report a concern about somebody sleeping rough, please contact Cheshire West & Chester Council on 0808 175 3595.This freephone line will be available 24 hours day throughout the Christmas period and will not be closed.

Getting in touch with us

During the Christmas period you can get in touch by submitting a web form by clicking here or emailing If you get in touch when we are closed, we will pick up your enquiry on our return.


Saturday 24th December

Sunday 25th December

Monday 26th December

Tuesday 27th December

Saturday 31st January

Sunday 1st January

Monday 2nd January


Wednesday 28th December, 9am – 5pm

Thursday 29th December, 9am – 5pm

Friday 30th December, 9am – 5pm

Our normal opening hours will commence from Tuesday 3rd January at 9am.