Latest update on services

Our approach, throughout the COVID-19 pandemic has always followed the latest Government guidelines.

Our current ways of working have not been affected by the new lockdown. We are still operating in the same way, so you don’t need to worry.

  • If you are at risk of becoming homeless contact Housing Options on 0300 123 2442 (option 2) or via their website.
  • If you are sleeping on the streets please contact us immediately on 0300 123 2442 (option 3).
  • For other advice and information visit our faqs page


A helpline is available to support those self-isolating with access to food, medicine, financial support and loneliness.

For Cheshire West and Chester, call 0300 123 7031 open Monday to Friday, 8am to 7pm and Saturday’s 9am to 12:30pm, or visit the Cheshire West and Chester Council website for more information.